- How To Use Cisco Softphone
- Cisco Softphone For Mac Windows 10
- Cisco Jabber Softphone For Vdi Mac
- Cisco Softphone For Mac
Cisco Jabber Interface. Below is an image of of the buttons that are available in Cisco Jabber Hub, along with a brief description. There is also a dock that's installed along with Jabber, that can perform many of the same functions. 1) Status 2) Contacts 3) Chat 4) Call History 5) Meetings 6) Voicemail 7) Pair Device 8) Line Selector 9. Download Cisco Jabber or Cisco Jabber VDI. Also available on Apple App Store or Google Play Store. Jul 16, 2017 Softphone. This is when you simulate having a real phone. This is done via software and is a lot more flexible. Cisco’s official software is called CIPC (Cisco IP Communicator). This provides near full functionality, while retaining the familiarity of a normal Cisco phone.
Do you need a phone solution that offers the flexibility to make and receive all business calls, without disruption or downgraded performance? The COVID-19 pandemichas left many companies with no choice but to instruct staff to work remotely or from home. As we settle into this new norm, the challenge for some organizations is the ability to maintain productivity and meet client needs with the tools they already have. For many, the solution can be found in theirCisco Unified Communications phone system.
Aug 06, 2020 Softphone for VDI. Cisco Jabber for Windows and Cisco Jabber for Mac require Cisco Unified Communications Manager 9.x or later.
In this article, we outline some of the key features of Cisco phones that are helping remote employees to maintain productivity.
Single Number Reach
Single Number Reach (known as Cisco Mobile Connect) rings your cell phone simultaneously with your desk phone. It also directs the call back to a corporate voicemail if unanswered. This setup is helpful to ensure direct and hunt group (a group of people set up to take incoming calls) related calls are getting to a user’s mobile device. This feature supports time-of-day configuration, meaning you can set a schedule that only works during business hours, enabling more flexibility than just call forwarding. Note: the Single Number Reach solution requires configuration on the back end of your system for each user.
Call Forwarding
Most systems are already set up to allow call forwarding, which can be done on a user’s phone or via the admin portal.Call Forwarding has the advantage of convenience when compared to Single Number Reach (has more flexibility but does require some labor to initially configure). The disadvantage is that Call Forwarding sends voicemails to a mobile device voicemail box vs. a corporate one. If your business messages have the potential to contain sensitive information, this feature may not be an option for you. In addition, Call Forwarding only works for direct calls and not calls sent to a hunt group.
If you would like to use Call Forwarding, these general steps work to for most phones:
- Press the CFwdAll or Forward All softkey (this differs depending on model)
- Enter the number you want to forward to, including your normal access code for external calls
Tip: If you don’t see the softkey on your phone, you may need to click the “more” or “…” button to see additional softkeys: https://youtu.be/ZfPHufiRmWs
Jabber Softphone
Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. The Jabber client can be used as a software or cloud phone. Just as you would with your office phone, you can answer, place, transfer, and initiate conference calls from your extension using Jabber. Jabber is available for Windows, Mac, iOS, and Android. Connecting remotely to your phone system may require a virtual private network (VPN) client, or your organization may use Cisco Expressway to make secure connections without a VPN.
![Softphone Softphone](https://www.itinstock.com/ekmps/shops/itinstock/images/cisco-vg224-voip-24-port-voice-over-ip-analog-phone-gateway-46338-p[ekm]1000x396[ekm].jpg)
Using Your Desk Phone at Home
Companies that have Cisco Expressway will be able to bring Cisco 7800 and 8800 series phones home. They can register phones securely back to the corporate phone system. To power the phone, you will need a power supply or power injector. The phone can also directly connect to a home router. If your phone is compatible, you can login with Mobile and Remote Access (MRA) through Cisco Expressway using the following procedure:
- Restart the phone and press Enter when asked to scan a QR code.
- Press the ABC softkey to switch to alpha entry.
- Enter the domain, which would be the same domain you use for email (ex. syseng.com) and click continue.
- Enter your Windows username and password and press Sign In.
- Your phone should now register as if it was in the office.
If you have a home office with a VPN back to the corporate network, connecting your phone to your VPN device (this may require a power pack) is all that should be necessary.
Call Flow Adjustments
Since many of us are working remotely, you may need to make some adjustments to Call Flow. Common adjustments can include:
- Adding additional users to hunt groups to improve capacity.
- Sending calls to automated attendants for self-service instead of live answer.
- Setting up a conference calls with large numbers of employees.
If you have issues or questions about your Cisco phone system configuration, please reach out to your Systems Engineering Account Manager. You can also connect with us at 888.624.6737 or [email protected].
Steve Pizzo is a Solutions Architect at Systems Engineering. Prior to his current role, Steve was on the Network Engineering team for 15 years. He works with both customers and sales to develop network, security, wireless, and collaboration solutions.
Stay current on the news and events to keep your remote workforce productive and secure by visiting our COVID-19 Resource Portal.
Jabber lets you connect and collaborate with your Stanford colleagues through a variety of communication channels using your computer.
System requirements
- Apple OS X El Capitan 10.11 (or later)
Installation
How To Use Cisco Softphone
- Download Cisco Jabber for Mac.
- Double-click the downloaded file from your browser and then double-click the Install_Cisco-Jabber-Mac.sparkle_guided.pkg file to start the Cisco Jabber installer wizard.
- When the Welcome screen displays, click Continue.
- Read the license agreement if you wish and then click Continue. Click Agree to accept the terms of the license agreement and continue with the installation.
- You may be prompted to select the disk where you want to install Jabber. Select your hard drive and then click Continue.
- Click Install to perform the standard installation.
- At the prompt, enter your administrator account password for the Mac and click Install Software.
- When the software has finished installing, click Close.
Cisco Softphone For Mac Windows 10
Sign in
- To launch Jabber, open your Applications folder and double-click the Cisco Jabber.app icon.
- Enter your sunetid@stanford (for University affiliates), [email protected] (for SHC affiliates), or your login [email protected] (SCH affiliates) and click Continue.
- For Stanford University affiliates, the WebLogin screen appears. Enter your SUNet ID and your SUNet ID password and click Login. Two-step authentication may also be required. Stanford Children's Health and Stanford Health Care affiliates will be prompted to enter their password.
Cisco Jabber Softphone For Vdi Mac
Sign out
Cisco Softphone For Mac
- Click Jabber in the Apple menu bar and then click Sign Out.